Download one of the following two reports and send it to your dSPACE Support contact along with your support request.
If you experienced or reproduced a specific problem, download the support report as soon as possibleafter the event.
Download full support information (use Save Target As...)
Includes all system information and simulation application (binary).
Alternatively, download reduced status information (use Save Target As...)
Includes system information only (excludes the simulation application).
Note: In order to record important status information related to your problem,
do not reset your hardware or unload the application before generating the report.
2. Capture system timing trace
Additionally, generate and download the following file and send it to dSPACE Support.
Generate the trace while the real-time simulation is running.
Note: Capturing a trace generates additional system load and may
cause timing issues (e.g., task overruns).